When charging does not start
2 min read
QUICK ANSWER
Read the station error and vehicle safety warnings first. Do not use damaged equipment or equipment with smoke or unusual smells; keep clear and seek appropriate help.
What to know
Check that the operator app has the correct station and connector, payment authorisation and access hours. Do not share passwords or payment details.
Planning and usage
Handle the cable and session only as instructed. Do not force locks, open equipment or disable protection.
Final checks
Give operator support the station ID, error message and time. If unresolved, use a planned alternative while maintaining a safe energy margin.
General information. Follow your vehicle and equipment manufacturer instructions.
Open calculators →